Frequently Asked Questions
What materials do you use to make the products?
At Timeless Crafts we use:
High quality 4mm 6mm 12mm & 18 mm MDF wood
How long will my order take?
All orders take approximately 2-3 weeks
Can you design me a custom shape?
Yes, if you can’t find what you need in our online shop we can work with you to design your own
Can you cut from my own design?
Yes, if you have a design that you can send us of high resolution that our designer can use we can then advise you further
What’s the largest size you cut?
At present the largest we cut is 4ft for wooden products
My item broke in the post can you replace it?
If something has broken in the post, please contact us within 14 days of receiving your order and we will replace the item free of charge. We may ask for photographic evidence of the breakage before sending out a replacement. Items that have already been decorated will not be replaced.
There is a spelling mistake on a personalised item, can you re cut?
Please check your order to make sure that the spelling was correct when the order was placed. If the mistake is on our behalf, we will send you out a replacement free of charge. If the personalisation was spelt incorrectly when ordered, we will not replace the item for you. Please ensure all spellings and punctuation are as you require before placing your order.
Can I return my order for a refund?
As all our products are cut to order, we do not accept returns or give refunds for personalised or bespoke items, however, we may be willing to accept returns for standard, non-personalised items. Please get in touch to discuss your options.